Frequently Asked Questions

Clear answers for merchants exploring HLWL Merchant.

This page explains the most common questions about how the platform works, what is included, how pricing is structured, and what merchants can expect during onboarding and launch.

Quick overview

Most questions usually fall into these core topics.

01 Plans and pricing
02 Onboarding process
03 Products and setup scope
04 Payment and merchant control
If you do not find your answer here, our team can guide you directly through the next step.
FAQ

Common questions, answered clearly

These answers are written to help merchants understand the service in a simple, professional, and practical way.

Pricing

Plans and commercial structure

Yes. The Launch Plan is offered free for eligible merchants and includes website setup, adding up to 20 products, payment gateway connection, and ongoing support.

The Business Plan includes everything in the free Launch Plan, plus setup for a larger product catalog between 20 and 100 products, stronger store organization, and more structured support for a growing business.

The Growth & Marketing Plan is for businesses with larger catalogs and stronger growth goals. It covers up to 300 products, campaign execution, SEO improvement work, sales guidance, and practical support for scaling.

No. The advanced plan is custom because the amount of work can vary depending on catalog size, business goals, campaign scope, and growth support needs.

Setup & Products

Website setup and catalog scope

Website setup generally includes preparing the store structure, core pages, product presentation layout, mobile-friendly formatting, and the technical foundation needed for launch.

The Launch Plan includes up to 20 products. The Business Plan supports product setup between 20 and 100 products. The advanced plan supports larger catalogs from 100 up to 300 products.

Yes. The structure is intended to support business growth. Merchants can start with a smaller setup and move to a more advanced plan later if their catalog or growth needs expand.

No. The service is specifically designed to help merchants who want a clearer, more guided path and do not want to manage a fragmented technical process alone.

Payments

How payment setup and merchant control work

Yes. Payment gateway connection is part of the setup path. We help merchants move through the connection process in a more organized and understandable way.

The merchant remains the business owner and controls their products, branding, and customer relationship. The service is structured to support merchants, not replace them.

Advertising budgets are defined by the merchant. In the advanced plan, we run campaigns based on the budget the merchant chooses. The advertising spend itself is separate from the service plan.

Support

What merchants can expect after setup

Yes. Ongoing support is part of the service model. The level of support can vary depending on the plan and the business stage, but the goal is always to keep the merchant moving forward with better clarity.

Yes. Before onboarding begins, merchants can contact our team to understand the process, the plan options, and whether the platform is the right fit.

Marketing & Growth

Advanced growth-related services

SEO improvement work is part of the advanced Growth & Marketing Plan, where the focus goes beyond setup and into sales growth and performance support.

Yes, in the advanced plan. We can manage and run campaigns, while the merchant defines the advertising budget separately based on business goals and capacity.

Yes. In the advanced plan, we also provide practical suggestions for better conversion, stronger store performance, and more effective sales growth direction.

Still have questions?

Talk to our team and get direct answers for your business.

If you want help choosing the right plan or understanding the next step, we can guide you directly.